Pay no attention to the name of this blog. It should read "Assertive Call Center Agent", and I'm sure there's no character limit, but the former has a more je ne sais quoi to it, don't you think? Now, despite having a cumulative experience of five or so years in my current professional field, I've only recently begun documenting a list of items. And since I have this site, it's time I put it to good use. The following I will post are what I call observations. I do not believe they are criticisms, and they are not meant for one entity. I wish to use my reflections, if you will, as a means to raise awareness in regards to how an ideal BPO/call center should be operated, and I invite everyone, not just people from the industry, to join in a discussion and weigh the positives and negatives my said observations propose.
Now with that disclaimer out of the way, let's start with something of lighter fair:
That is all, for now. Discuss.
Now with that disclaimer out of the way, let's start with something of lighter fair:
"One agent, one locker. First come, first served, first choice."
That is all, for now. Discuss.
I think it's imperative to any organization to have this kind of rule. Safety and security concenrs. But others don't just budge. "Sharing" has gone overboard to some, and that, my firend, included lockers. It's like having your phone tapped or your adobo decked beside some pungent sinigang inside the fridge. It's too much, isn't?
ReplyDeleteDood, thanks for being the first to post. To be honest, I've of two minds regarding this setup, but think about it: you've got a "no bags, no pens and notebooks" rule to go along with the standard "no electronic storage devices" rule while on the production floor. And then your locker room is the equivalent of a Japanese capsule hotel for people just five feet tall. And you want them to bunk? Looks like there wasn't a lot of resources left to allocate to the lockers after everything was consumed by the cafeteria services, clinic run by a partner HMO, all the computer stations and the servers and air conditioning, not to mention the construction of a four-plus storey tall facility. On the other hand, management might concede to individual lockers... but at the cost of a slightly reduced salary. It's got to come from somewhere, after all. *le sigh...*
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ReplyDeleteNo thanks necessary, my friend. As for me, I made it to a certain point of not using the lockers anymore since it has officially become an antithesis to safety. Plus the narrow path to opening and closing it while some backward assfucks are incrementing the decibel when your only concern is get your cellphone since it might be an offer from a different company which will turn out to be a promotional text from self-indulgent networks like Globe or Smart whose agents are lazily and randomly sending SMSs. It's asinine. Almost atrocious. I mean, the locker situation-- is atrocious and asinine. I've learned the art of stealth and the art of getting-used-to-not-bringing-a-bag-at-work. But I haven't closed my doors yet when it comes to entertaining the idea of locker usage. Then again, I may not ever. Whose idea was it anyway in the first place? The locker, I mean.
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