Pay no attention to the name of this blog. It should read "Assertive Call Center Agent", and I'm sure there's no character limit, but the former has a more je ne sais quoi to it, don't you think? Now, despite having a cumulative experience of five or so years in my current professional field, I've only recently begun documenting a list of items. And since I have this site, it's time I put it to good use. The following I will post are what I call observations. I do not believe they are criticisms, and they are not meant for one entity. I wish to use my reflections, if you will, as a means to raise awareness in regards to how an ideal BPO/call center should be operated, and I invite everyone, not just people from the industry, to join in a discussion and weigh the positives and negatives my said observations propose.
Now with that disclaimer out of the way, let's start with something of lighter fair:
That is all, for now. Discuss.
Now with that disclaimer out of the way, let's start with something of lighter fair:
"One agent, one locker. First come, first served, first choice."
That is all, for now. Discuss.
