Facebook: Hacked

Relevant links: facebook.com, simflecks.com, twitter.com

If anyone actually visits this site and uses Facebook, please 1) change your passwords now, 2) accept invites from people who are over 18 and 3) whom you have met personally. My family and extended clan has been affected by this; all of our accounts have been disabled and our passwords changed, so now we have a catch-22 situation. But even the self-help recovery process is, at this point, useless: sending the security code to yourself (if you still have access to your e-mail account) to complete the account retrieval results in a sending code error. One of my cousins was even hacked twice after he made a new account.

Blargh. I think I'll wait for a bit and hopefully it'll all come to pass. Otherwise I'm looking at the end of the world, or 2012, whichever comes first...

Undergoing Renovation

I'll admit that the second time I my idea(s) on how to improve a call center facility with its employees in mind pretty much said "crazy" (literally), but it was still disheartening that I didn't get even a 'meep' for a response. In light of last month's performance- well, lack of it- I'm going to keep this shenanigan on the back burner for the indefinite future. Perhaps I'll use this space to just review whatever video game I'm currently playing, rant about life, or rave about whatever concept I have in mind for my Thousand Years of Darkness Alternate Universe campaign, hereafter referred to as KyD-AU, for the Legend of the Five Rings RPG system.

I'll keep in touch.

Re-Purposing

Pay no attention to the name of this blog. It should read "Assertive Call Center Agent", and I'm sure there's no character limit, but the former has a more je ne sais quoi to it, don't you think? Now, despite having a cumulative experience of five or so years in my current professional field, I've only recently begun documenting a list of items. And since I have this site, it's time I put it to good use. The following I will post are what I call observations. I do not believe they are criticisms, and they are not meant for one entity. I wish to use my reflections, if you will, as a means to raise awareness in regards to how an ideal BPO/call center should be operated, and I invite everyone, not just people from the industry, to join in a discussion and weigh the positives and negatives my said observations propose.

Now with that disclaimer out of the way, let's start with something of lighter fair:

"One agent, one locker. First come, first served, first choice."

That is all, for now. Discuss.